POLICIES AND PROCEDURES
READ THE POLICIES BELOW BEFORE BOOKING YOUR APPOINTMENT
Due to a large clientele it is strongly suggested that all appointments are booked 1-2 weeks in advance. All services requested must be pre-booked. In the event you would like to add services on the day of your appointment, please be advised that your request may or may not be honored due to time constraints. The appointment book is live for anyone to book at any time of day. If you see an appointment that you are interested in try to book it right away to ensure you get the appointment you want.
when selecting a service that doesn't offer a shampoo, you are assuming the responsibility to come to studio with clean hair.
Due to the nature of our services we must stay on a strict schedule. There is a complementary grace period of 15 minutes for both client and technician. In the event you are 15-30 minutes late, services will be altered. In the event you are more than 30 minutes late, your appointment will be cancelled, the balance of your services will be invoiced immediately and must be paid within 24 hours..
SAME DAY CANCELLATION FEE
Same day cancellations will result in the balance of 50% the services due. If you aren't booked through EXPRESSPAY, You will be invoiced immediately and must be paid within 24 hours. Since we operate one client at a time, same day cancellations result in a loss of revenue that could have been gained by another appointment which is why the invoice must be paid.
Appointments cancelled up to 24 hours prior to the scheduled appointment can be rescheduled complimentary (no additional deposit required). All deposits will be applied to the final balance Appointments cancelled less than 24 hours prior to the scheduled appointment may require the remaining balance to be paid prior to rescheduling another appointment. All deposits will be applied to the final balance. Deposits will be forfeited for same day cancellations.
Deposits are required for the following reasons:
- Repeated cancellation history
- No Call No Show history
- Late payment history
Deposits can be made via emailed invoice. Deposits and final balances are non-refundable.
ACCEPTED FORMS OF PAYMENT
- StyleSeat Expresspay
- All Major Credit Cards
- Chase Quickpay
- Square Cash
- Google Cash
- Checks (approved by Michael)
Policies in effect February January 2016Updated June 2016
I HAVE READ, UNDERSTOOD, AND AGREE TO THE POLICIES ABOVE.
CONTINUE TO BOOK APPOINTMENT.